FREQUENTLY ASKED QUESTIONS

Q. HOW MANY LG PRODUCTS CAN I BUY?

Employees can purchase up to 7 units per year and cannot exceed 2 per category (washers, dryers, TVs, refrigerators, etc). Accessories do not count towards your annual limit. You can check the status of your purchases by moving your mouse over your name located on the top right side of the website.

Q. HOW CAN I CHECK STOCK?

A. Stock availability depends on the stock availability of the warehouse assigned based on your delivery location. To check it, you need to enter a postal code in advance. Select the product of your choice by clicking on the "BUY NOW" button. You will see a pop-up box to enter the postal code, which will set the location-based stock availability. If a product is available, it will be added to your cart. If a product is not available, you will see a bar across the top that says "product out of stock" .

Q. CAN I SEND A PRODUCT PRICE LIST TO FRIENDS AND FAMILY? IS THERE AN EXCEL FILE I CAN SHARE?

A. LG Electronics does not allow discounted the employee product price list to be disclosed to non-LG employees.

Q. HOW CAN I PAY FOR MY ORDER?

A. We accept MasterCard, Visa and debit card. American Express, checks and money orders are no longer accepted. Once you add items into your cart, your payment process will proceed. You cannot pay for your order at the warehouse.

Q. HOW DO I USE MY EMPLOYEE SERVICE REWARD TOWARDS MY ORDER?

A. You can use any valid employee service rewards on the My LG Store website. Employee service rewards can be used toward My LG Store purchases by applying them on the checkout window. If you have difficulty with this function, please e-mail us at employeeorders@lgcns.com.

Q. I CANNOT LOG IN WITH MY EMPLOYEE NUMBER.

A. Please check that the employee number you entered is correct. If you have an employee number that begins with the letter "Y" or "X", please be advised that you are not eligible for Employee Order Benefits. If your employee number does not begin with the letter "Y" or "X" but are still unable to log in, please email us at employeeorders@lgcns.com with your name and employee number.

Q. I DO NOT KNOW HOW TO LOG IN WITH LGEP 3.0.

A. If it is your first time logging into LGEP 3.0, you will need to register first. Please visit http://sso.lge.com and click on "Register" to create your account.

Q. I FORGOT MY LGEP 3.0.

A. You can click on "Forgot ID/Password" on the log-in page of LGEP 3.0.

Q. CAN I USE SOMEONE ELSE'S CREDIT CARD?

A. Yes, but we will only coordinate the purchase with the employee. Please do not have your friends or family contact employee orders.

Q. HOW MUCH ARE THE TAXES?

A. Taxes are estimated when each item(s) is added into your shopping cart. You can review it or change the ship-to zip code for tax changes at any time before checkout. Some states charge tax on freight.

Q. HOW DO I CHANGE ORDER RECIPIENT ZIP CODE?

A. You may change the order recipient zip code to change the warehouse and delivery/pickup details by going to your shopping cart and entering another recipient postal code on the box provided.

Q. HOW DO I FIGURE OUT HOW MUCH SHIPPING IS?

A. Shipping charge is automatically calculated once your item(s) are added to your shopping cart. Shipping charge prices are set by LG Electronics and vary by product category. For major appliances delivered by home delivery service provider, shipping charge includes installation and haul-away. Price may differ for non-LG Employees.

Q. I WANT TO PICK UP MY ORDER. WHERE ARE WAREHOUSES LOCATED?

A. After your payment is complete, you will receive confirmation details that your product is ready for pick up. You can pick up your product at the warehouse designated based on your recipient address location. You will not be able to pick up until you receive confirmation that it is ready; please do not arrive at the warehouse until you receive confirmation and pick up details. Warehouse locations are listed on the Contacts page.

Q. WHEN WILL I RECEIVE MY ORDER?

A. Usually within 10 business days of purchase confirmation. Delivery is made from Monday to Friday, between 9AM and 5PM.

Q. CAN I CHANGE THE DELIVERY DATE?

A. Once you are contacted by the local shipping company and set up a delivery date and time, you cannot re-schedule your delivery.

Q. IS THERE A BACK ORDER ON MY PRODUCT PURCHASE?

A. There are no back orders in your product purchase–My LG Store is a live website and is updated with stock information in real time. You will know if a product is out of stock on the website, and will need to check back periodically for stock availability updates.

Q. WILL I BE CONTACTED BEFORE MY SHIPMENT ARRIVES?

A. Usually, but not always – especially if it is small or being shipped via UPS. Please leave a phone number that you can be contacted with when you place your order. For major appliances delivered by home delivery service provider, you will be notified by a phone call.

Q. IS THERE A WARRANTY ON MY ORDER? IF NOT, CAN I PURCHASE ONE?

A. Products purchased through LG Employee Benefits Program via LG Employee Online Shop are covered under the normal warranty that comes with product purchase. If you want to purchase additional product warranty, you can register your product and contact customer support on http://www.lg.com.

Q. WHAT DO I DO IF MY PRODUCT IS NOT WORKING PROPERLY?

A. First, please make sure the product is set to function properly. Please refer to Return Procedure for proper return instructions.