INSPECTION AND RETURN REQUEST INSTRUCTIONS
EMPLOYEE RETURN POLICY
- Employee orders are Not eligible for return if the product was received �쐂ead on arrival�� (DOA) or has a functional defect. Please call 1-800-243-0000 if your product was received defective or DOA.
- Employee orders are eligible for returns only if the order is received damaged. Please follow steps 1-3 if your order was received damaged.
- Damaged boxes must be refused at delivery or noted as "damaged" on the carrier receipt (proof of delivery).
- Requests and inquiries are accepted from LG employees only.
- All return requests and service calls must be made within 7 days of delivery; Otherwise, you will not be able to return your order even if the unit was damaged during transit.
- To return a damaged appliance after receiving our Home Delivery Service, ONLY step 3 and 4 are required.
Check if DOA or for warranty service
- All units will require to be serviced or SWAP with Refurbished units
- No units will be replaced unless service has been performed, and determined as un-repairable by Tech
If unit does not power on or has a functional defect: Call 1-800-243-0000 for service.
STEP 1: Inspect the Box for Visible Delivery Damage
- If visible damages are present at time of delivery: Refuse damaged box or have driver note "damaged box" when accepting delivery.
- If not present at time of delivery: Customer must email order# to employeeorders@lgcns.com immediately to report shipping damage. Do not open the box!
STEP 2: Unpack the Unit with Care.
- The box must be intact for return. Please do not tear or destroy packing materials when unpacking.
STEP 3: Inspect the Unit for Damage or DOA.
- Damage to unit
- Close up of Serial Sticker on box
- Close up of Serial Tag on unit
- Side of box 1 of 4 (Side of UNIT 1 of 4 for Home Delivery Service Orders)
- Side of box 2 of 4 (Side of UNIT 2 of 4 for Home Delivery Service Orders)
- Side of box 3 of 4 (Side of UNIT 3 of 4 for Home Delivery Service Orders)
- Side of box 4 of 4 (Side of UNIT 4 of 4 for Home Delivery Service Orders)
If damage is found: Take the following (7) pictures to provide with your return request for Concealed Damage.
- Order #
- Email Address
- Contact Number
- Return Reason (Damage Description)
- Name
- Street Address
- City
- State
- Zip Code
- Phone
The following information must be typed in an email to employeeorders@lgcns.com. (If damaged: Attach a zip file containing the (7) pictures).
Customer Information
Pick Up Information