PRIVACY

We take your privacy seriously. We want you to know how we collect, use, share, and protect your information.


THIS PRIVACY POLICY TELLS YOU:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

This Policy applies to eos.lge.com, and other employee store purchases under the LG CNS America name. We may post additional information if more details are needed to explain our privacy practices.

INFORMATION WE COLLECT

INFORMATION YOU GIVE US

We receive and may store any information you enter on our website. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services.
The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number

It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

INFORMATION FROM OTHER SOURCES

We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns, exchanges and layaway requests
  • Tracking and confirming online orders
  • Delivering or installing products
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
  • Operating, evaluating and improving our business

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE THE INFORMATION WE COLLECT

LG CNS America does not sell, rent or trade your personal information to third parties. LG CNS America is the major supplier company of My LG Store, and as such, if you provide information to any of the businesses, stores or websites owned or operated by LG CNS America, this information may be combined or shared among current or future LG Electronics entities, including affiliates and subsidiaries.
We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Sending LG Electronics marketing communications
  • Conducting research and analysis
  • Processing credit card payments

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of LG CNS America, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

HOW WE PROTECT THE INFORMATION WE COLLECT

Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. LG CNS America cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The LG CNS America websites use encryption technology, such as Single Sign-On (SSO), to protect your personal information during data transport. SSO protects information you submit via our websites such as ordering information, including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may choose to:

  • Update and correct your personal information
  • Cancel your account or request that we no longer use your information to provide you service
  • Request removal of your personal information. To do any of these, let us know by one of these methods:

Follow the directions in the marketing e-mail or direct mail or mobile communication that you receive from us: Send an e-mail with your request and current contact information to: employeeorders@lgcns.com; Send a letter with your request and current contact information to: 111 Sylvan Avenue, Englewood Cliffs, NJ 07632 Attn: Employee Online Shop, LG CNS America


PRIVACY POLICY UPDATES

We may need to update our Privacy Policy as LG CNS America and our customers grow and evolve. If we make material changes, including any change in ownership or use of your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

HAVE QUESTIONS?

If you have any questions about our Privacy Policy or practices, we'll do our best to answer them. Here's how to contact us:
Phone: (201)472-2621 / (201)816-2157
E-mail: employeeorders@lgcns.com
Address:
LG CNS America
Attn: Employee Online Shop
111 Sylvan Avenue
Englewood Cliffs, NJ 07632